On September 23, 2011 the MSPRC announced that it would be adding a Self Service Information Feature to its current Customer Service Line that will provide automated conditional payment information over the telephone. It is scheduled to go live on September 30, 2011. The announcement suggests the advantages of the new telephone feature would be:
- The ability to obtain the “most up to date Demand/Conditional Payment amounts and the dates those letters were issued.”
- Extended calling hours outside of MSPC hours of operation.
- Shorter wait times
- Unlimited number case inquires in one phone call.
We find that it raises more questions than it answers. For example:
- Does one need a Proof of Representation or Consent to Release in order to access the information?
- How would the information be accessed and by whom?
- Will the information be “posted” only if a demand letter or a conditional payment letter has been issued?
More information was promised although none has been received to date. We will keep you up to date as we receive the information.